Returns & Refunds Poilicy
Hi Beauty, thank you for shopping with Lol & Roc. I hope you love your new purchase. However, I understand that you may like to return an item or change it completely. When you purchase an order with Lol & Roc, you automatically agree to our Returns Policy. Please see below for more details.
Please return the new and unused/never worn piece with all labels and swing tickets attached within 30 days of your original purchase. Lol & Roc reserves the right to refuse any returns or exchange the goods when the item has been used or is damaged or is without tags. Lol & Roc complies with the consumer laws of Australia.
All sizing corresponds to standard Australian sizing. The Lol & Roc sizing chart is a guide only and measurements can vary slightly from style to style and also due to the fabrication or design of pieces.
For all returns, please email firstname.lastname@example.org to request a Returns Proforma.
- Cash refunds are not offered.
- All sales are deemed final, we will not accept returns on sale items.
- We do not accept returns on change of mind.
- Shipping costs are non-refundable and all costs for return shipment are the responsibility of the customer.
- Online Store Credits are valid for One (1) year from date of issue.
- Online Store Credits can only be used once.
- Proof Of Purchase must be supplied with your email request.
- Lol & Roc is not responsible for any lost items or any damage through the postal service.