Returns & Refunds Poilicy

Hi Beauty, thank you for shopping with Lol & Roc.  I hope you love your new purchase.  However, I understand that you may like to return an item or change it completely.  When you purchase an order with Lol & Roc, you automatically agree to our Returns Policy.  Please see below for more details.

 

Please return the new and unused/never worn piece with all labels and swing tickets attached within 30 days of your original purchase.   Lol & Roc reserves the right to refuse any returns or exchange the goods when the item has been used or is damaged or is without tags.  Lol & Roc complies with the consumer laws of Australia.

 

All sizing corresponds to standard Australian sizing.  The Lol & Roc sizing chart is a guide only and measurements can vary slightly from style to style and also due to the fabrication or design of pieces.  

 

For all returns, please email info@lolandroc.com to request a Returns Proforma.

 

  • Cash refunds are not offered.
  • All sales are deemed final, we will not accept returns on sale items.
  • We do not accept returns on change of mind.
  • Shipping costs are non-refundable and all costs for return shipment are the responsibility of the customer.
  • Online Store Credits are valid for One (1) year from date of issue.
  • Online Store Credits can only be used once.
  • Proof Of Purchase must be supplied with your email request.
  • Lol & Roc is not responsible for any lost items or any damage through the postal service.